Introduction
Amavra ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit our website or place an order, how we use it, who we share it with, and the choices you have. By using our website, you agree to the practices described here. If you have any questions, contact us at support@amavra.com.
Information We Collect
We collect information you give us directly and information that is gathered automatically. Information you provide includes your name, shipping and billing address, email address, phone number, and payment details when you place an order or contact us. Please note that your full payment card details are processed securely by our payment providers and are not stored on our servers. Automatically collected information includes your IP address, browser type, device information, the pages you view, and how you interact with our site, gathered through cookies and similar technologies.
How We Use Your Information
We use your information to process and ship your orders, send you order confirmations and tracking updates, respond to your questions and support requests, process refunds under our 90-day guarantee, improve our website and products, prevent fraud, and - only if you opt in - send you marketing emails about products and offers. You can unsubscribe from marketing emails at any time using the link in any email or by contacting support@amavra.com.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to keep your shopping cart working, remember your preferences, understand how our site is used, and measure the performance of our advertising. Some cookies are set by trusted third parties such as analytics and advertising providers. You can control or disable cookies through your browser settings, though some parts of the site may not work properly without them.
How We Share Your Information
We do not sell your personal information. We share it only with the service providers who help us run our business - such as payment processors, shipping and fulfillment partners, email and customer-support platforms, and analytics and advertising providers - and only as needed to perform their services for us. We may also disclose information if required by law, to enforce our terms, or to protect the rights, property, or safety of Amavra, our customers, or others. If our business is ever sold or merged, customer information may be transferred as part of that transaction.
Data Retention
We keep your personal information only as long as needed to fulfill the purposes described in this policy - including completing your orders, honoring our guarantee, and meeting legal, tax, and accounting requirements. When we no longer need your information, we securely delete or anonymize it.
Your Rights & Choices
Depending on where you live, you may have the right to access the personal information we hold about you, request that it be corrected or deleted, opt out of marketing communications, and opt out of the sale or sharing of your information (we do not sell it). To exercise any of these rights, email support@amavra.com and we'll respond within a reasonable time and in line with applicable law. We will never discriminate against you for exercising your privacy rights.
Data Security
We use reasonable administrative, technical, and physical safeguards - including secure, encrypted payment processing - to protect your information. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security. If you have concerns about the security of your account or information, contact us right away at support@amavra.com.
Children's Privacy
Our website and products are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact support@amavra.com and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll post the revised version on this page and update the effective date. Significant changes may be communicated by email or a notice on our website. Your continued use of our site after changes take effect means you accept the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, email us at support@amavra.com. We read every message and reply within 24 hours, Monday-Friday.